GENERAL TERMS AND CONDITIONS OF SALE TO INDIVIDUALS

1/ ADMISSION CONDITIONS

To be admitted to the Alliance Française Rouen-Normandie, students must be 18 years of age and comply with French legislation to be in the country. A photocopy of your passport and visa will be requested upon arrival.

Students from 16 to 18 years may be admitted with parental authorisation as well as proof of insurance taken out by the parents for the duration of the stay. They will have to stay with a host family. The Alliance Française de Rouen accepts no responsibility for minors from 16 to 18 years of age.

The Alliance Française cannot be held responsible for denial of visas.

2/ REGISTRATION

  • – FUTURE STUDENTS CAN REGISTER:

Online: From our website www.afrouen.org/en

  • Familiarise yourself with the Terms and Conditions of Sale
  • Payment: If the tuition fees are more than 500€, a deposit will be requested. Balance is payable upon arrival. (+ if applicable, 55 Euros accommodation placement fees and 200€ airport transfers)

If the tuition fees are less than 500€, then you will have to pay all the fees.

Bank fees resulting from transfers are the responsibility of the student. Cheques from overseas banks (foreign currencies) are not accepted.

By mail:

Familiarise yourself with the Terms and Conditions of Sale and accept them by signing and dating the registration form.

  • Stays of less than 3 months: 275€ deposit. Balance to be paid upon arrival.
  • Stays of more than 3 months: 475€ deposit. Balance to be paid upon arrival.

+ if applicable, 55 Euros accommodation placement fees and 200€ airport transfers

Send all: by email – contact@afrouen.org; by post: Alliance Française Rouen-Normandie, 80 boulevard de l’Yser – 76000 Rouen FRANCE

In person:

Familiarise yourself with the Terms and Conditions of Sale.

  • Stays of less than 3 months: 275€ deposit. Balance to be paid upon arrival.
  • Stays of more than 3 months: 475€ deposit. Balance to be paid upon arrival.

+ if applicable, 55 Euros accommodation placement fees and 200€ airport transfers

NB: After receiving your registration form and payment, the AF if applicable will send you a pre-registration certificate which enables you to apply for a student visa at the French Embassy or residence permit at the prefecture. The AF cannot be held responsible for any difficulties in obtaining a visa or residence permit. Attention: Only   student visas may be extended within France.
  • – REGISTRATION RIGHTS

Administration fees of 75€ per year are compulsory. They are valid for one year, for one person and cannot be transferred to someone else. They must be paid when ordering, at the same time as the courses and the pre-registration and are non-refundable. This payment includes teaching materials supplied to students.

People who have undertaken a course in another AF in France during the same calendar year are exempted from registration fees (documented proof to be provided).

  • – COURSE CALENDAR

The AF operates in sessions. Registration is possible for a minimum of one week. The dates of the sessions for beginners are detailed in the course calendar and must be adhered to. Public holidays are caught up as workshops. An extension of the course may also be offered.

  • – REGISTRATION CONFIRMATION

Students must report to the Alliance Française de Rouen to complete registration formalities prior to classes commencing on the Monday morning. They must have the following documents:

–  one piece of identification: identity card or carte de séjour or passport with visa for the period of the studies

– 2 passport photos

– receipt for payment and pre-registration certificate.

Students who are not beginners must sit an assessment test (online or at the Alliance Française) so that they can be placed in the class which corresponds to their level.

  • – SPECIAL PRICES

To take advantage of sliding-scale rates, courses must be continuous, and the total must be paid in a single payment.

The 15% discount granted to Rouen students is only available on the general courses and night classes, upon presentation of their student card. Registration fees (35€) will be waived when you enrol for private lessons.

  • – CLASS NUMBERS

Group classes have a maximum of 16 students.

Registration will be confirmed subject to the number of available places. However, in the event of insufficient enrolments, a course may be cancelled. If no other course can be offered, tuition fees will be refunded.

  • – EXAMS

Payment for exams is made at the time of registration. The cost of preparatory lessons for DELF/DALF does not include exam registration.

3/ ACCOMMODATION

Upon request, the Alliance Française de Rouen-Normandie will help students find accommodation in Rouen, according to availability. It is possible that the Alliance Française de Rouen cannot find accommodation for the student or cannot find housing which meets the student’s wishes, particularly where the request is submitted to the Alliance Française less than a month in advance. Fees for accommodation assistance must be paid prior to the search (55 €). They are non-refundable. Cancellation conditions and security deposits for other accommodation providers (student/hotel residences) fall outside the control of the Alliance Française and are exclusively set by the providers themselves.

Students must contact directly their host family to provide their arrival dates and times at least 8 days in advance. The “Host Family Accommodation Charter” must be returned signed before arriving in Rouen.

4/ INSURANCE

The student must take out an individual insurance policy covering all risks associated with their trip and stay. This insurance is compulsory and must be paid for by the student.

5/ MODIFICATIONS

The administration reserves the right to change course rates, dates or format without prior notice.

6/ POSTPONEMENT / REIMBURSEMENT / CANCELLATION OF COURSES

  • – Before course starts

6.1.1- The client is entitled to defer registration for a maximum of 6 months. Only one postponement is allowed, subject to receipt by the Alliance Française de Rouen of a written request at least 15 working days before the start date of the course initially scheduled.
In case of cancellation 2 weeks before the start of the course, the sum of 150€ will be deducted from the refund except in case of force majeure.

6.1.2- In case of late cancellation (three working days before the start of the course), the cancellation fee will be 200€.

6.1.3- In the event of not obtaining a visa, the student may be refunded (€150 will be retained by the Alliance Française for administrative costs) on the condition that proof of not obtaining the visa is provided.

  • – After course starts

Any course session started is payable for the duration foreseen by the student at the time of registration.

In the event of repeated, unjustified absences or early departure not authorised by the Management, no course postponement or reimbursement will be made.

No modification of the length of stay is possible, except in cases of force majeure (subject to the discretion of the Management). Depending on the case, the sum of 200 € may be deducted from the refund. In addition, the fees will be adjusted according to the actual duration of the courses taken.

If the student has obtained an entry visa to enter France or a residence card with the certificate of the Alliance Française Rouen-Normandie, they must take the course for the duration and the format indicated on the certificate. Failing this, the Alliance Française Rouen-Normandie will be obliged to notify the relevant authorities.

  • – Specific situation for à la carte courses

Course postponements may be authorised provided that the request for postponement is made no later than 24 hours (excluding weekends) before the scheduled time of the course. Otherwise, it will be neither  refunded nor postponed.

  • – Cancellation and postponement of registration for tests and exams   

Examination fees are non- refundable, regardless of the reason for the absence, withdrawal or inability to attend the test (except in cases of force majeure duly justified). No postponement of registration is possible.

7/ DISCIPLINE

In the event of misconduct or abnormal behaviour by the student, the Alliance Française de Rouen reserves the right to expel the offending student without prior notice and without reimbursement. The same shall apply in the event of a student’s failure to comply with the school’s internal rules or with the lodger’s rules and regulations.

8/ IMAGE USAGE

The Alliance Française may take photographs of students to illustrate a brochure, advertisement or on its website, unless the student advises otherwise. This notice must be given to us in writing, no later than the time of registration.

9/ RIGHT OF ACCESS TO ELECTRONIC RECORDS

Information collected from the student during registration is not transmitted to any person or institution except those that are expressly authorised. All students can ask the school to see information concerning them and have it corrected, if necessary, in accordance with the provisions of Law N° 78-17 of 6 January, 1978, on information technology.

10/ COMPLAINTS

The Alliance Française de Rouen undertakes to carefully examine any complaint submitted by mail (80 boulevard de l’ Yser – 76000 Rouen). A claim form is also available at reception.

All disputes are subject to the exclusive jurisdiction of the courts of Rouen and French law.

 

T&C updated  13 November 2017